Shipping FAQ


What days we will received the shipment?
We send shipments everyday except saturday, We will arrange the best schedule & routes for shipment arrival depending on our customers request.
Most of our regulars customers set their day for shipment arrival each week.

How is the airline space availibility?
Sometime we do encounter difficulty of getting space confirmation from airlines.
But we will try our best to send the shipment as soon as possible. For us that the sooner shipment sent than the sooner we will received the next order.

How the fish packed?
All of our fishes will be shipped with a freshseawater.
Fishes are packed in heavy duty polyethylene bags custom made for each item to insure safe arrival. In addition, most of our bags utilize newspaper liners to further reduce fish stress. Each bag is filled with fresh saltwater (not the water from the collection containers) and pure oxygen is added for fish respiration. Boxes are requested to be shipped on the carrier’s container with proper temperatures along shipping routes. We use Styrofoam inner boxes and corrugated outer cartons for all shipments.

What do we do when we received the fishes, because it is my first shipment and we never importing fishes before?
We recommend that boxes should be opened and fish be acclimated in low light to reduce fish stress. For most species, bags should be floated for 20 -30 minutes in the tanks that will house them to compensate for water temperature differences. However, if there is any indication that the water has fouled, it is recommended that the bag is floated for no more than 15 minutes and the inhabitant should immediately be released to clean water. It is always recommended that you have an idea of the Salinity and pH of the water used for shipping. This will allow you to adjust your system as necessary. Drastic changes in water quality greatly reduce survivability. For sensitive species, such as starfish and ornamental shrimp we recommend drip acclimation; a process in which water from the system is slowly dripped into the bag. This precaution allows the organism to slowly adjust to the change in water conditions.